Terms and Conditions Švanda Theatre in Smíchov
Terms and conditions of state-funded organization Švanda Theatre in Smíchov, registered office: Štefánikova 6/57, 150 00 Prague 5, CRN: 00064327, VAT No.: CZ00064327, represented by the theatre's director Mgr. Daniel Hrbek Ph.D. for the sale of tickets, membership in the 'Klub věrného diváka' (loyalty programme), gift vouchers and other services and goods (collectively 'products'), at the seller's box office and other points of sale.
1. INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as the 'Terms and Conditions') of state-funded organization of Prague, Švanda Theatre in Smíchov (hereinafter referred to as the 'Seller'), registered office at: Štefánikova 6/57, 150 00 Prague 5, ID: 00064327, VAT No.: CZ00064327, regulate the mutual rights and obligations of the Buyer and the Seller (hereinafter also referred to as the 'contracting parties') arising from or on the basis of the purchase contract (hereinafter referred to as the 'purchase contract') concluded through the Seller's box office, by email and at other points of sale, pursuant to the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the 'Civil Code').
The Seller enables purchases on the website at www.svandovodivadlo.cz with a transition from the initial reservation, ordering or shopping with the shopping cart of the Gemini reservation and sales system of COMNET s.r.o, or to the contractual Seller's system WebTicket (hereinafter collectively referred to as the 'website'). The website also contains information about the Seller's box office and organizational units related to sales, as well as other information about the Seller's activities.
1.2 The Seller offers tickets and other products via a contractual salesperson acting on behalf of a contract concluded between them (TICKETPORTAL, WebTicket). The terms and conditions of the contractual seller may differ in some respects from the Seller's Terms and Conditions. The Seller recommends that you familiarise yourself with the terms and conditions of the contractual seller and the options for purchasing products from him when purchasing products from a contractual seller.
1.3 The Buyer is either a consumer (a natural person) or an entrepreneur (natural or legal person). A consumer is someone who concludes a purchase contract with the Seller or deals with him otherwise outside the scope of their business activity, or outside the scope of their independent profession. An entrepreneur is someone who independently carries out gainful activity on their own account and responsibility with a trade licence or in a similar manner with the intention of doing so systematically for the purpose of making a profit. For consumer protection purposes, an entrepreneur is also any person who concludes contracts regarding their own commercial, production or similar activities, or the independent performance of their profession, or a person who acts in the name of or on behalf of an entrepreneur. If the Buyer provides his business ID number in the order, he acknowledges that the Seller shall consider him to be an entrepreneur. Unless expressly stated otherwise, what is agreed in these Terms and Conditions for consumers only applies to Buyers who are consumers.
1.4 By placing an order, the Buyer confirms that he has read the Terms and Conditions before concluding the purchase contract.
1.5 The Buyer is aware that he shall not acquire any rights to use registered trademarks, trade names, company logos, etc., of the Seller or third parties by purchasing products offered by the Seller, unless otherwise agreed in a specific case by a special contract.
1.6 When using electronic content (hereinafter also 'copyrighted work in electronic form'), the Buyer is obliged to comply with the obligations stipulated by applicable regulations governing copyright and the specific licencing terms of the given product. If the Buyer violates these obligations, he shall be obliged to pay damages, and such actions may also have criminal consequences. The Buyer is entitled to use all works in electronic form, as well as other copyrighted work, exclusively for his personal use, unless otherwise stated in the licence terms. The Buyer is not authorised to copy the purchased electronic content, as in the case of all other copyrighted works, or to reproduce it in any other way, make copies, excerpts, or otherwise handle it in violation of copyright law, other applicable regulations, and/or the licence terms of the given product. Access to the electronic content may be denied or the license may be deactivated if the electronic content was obtained as a result of illegal activity. This provision of the Terms and Conditions also applies to electronic content that the Seller has given to the Buyer free of charge or as a prize.
1.7. The provisions of the Terms and Conditions are an integral part of the purchase contract. Provisions deviating from the Terms and Conditions can be arranged in the purchase contract. Deviating provisions in the purchase contract shall take precedence over the provisions of the Terms and Conditions.
1.8. The Seller may change or make additions to the Terms and Conditions. This provision is without prejudice to the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
1.9 A 'regular' threatre ticket is a ticket printed at the Seller's box office or at a point of sale of his contractual Seller. An 'E-ticket' is a ticket that the Buyer receives in PDF format to be printed by him after he places an order through a contractual seller's online store. Consumer's must present a valid ticket when they enter the theatre.
2. PERSONAL DATA AND GDPR
2.1. The Buyer's contact details are used to provide up-to-date information related to when he visited a show. Only the sales department of Švanda Theatre in Smíchov is authorised to contact Buyers for this purpose.
2.2 Information on the processing of personal data / Conditions for the processing of personal data are described in a separate document at https://www.svandovodivadlo.cz/o-divadle/povinne-zverejnovane-informace/gdpr
3. CONCLUSION OF A PURCHASE CONTRACT
3.1 All product presentations on the Seller's website are only informational and the Seller is not obliged to conclude a purchase contract for all product items. The provisions of Section 1732(2) of the Civil Code do not apply here.
3.2 The store's website contains information about products. Prices remain valid for as long as they are displayed in the store's web interface. This provision is without prejudice to the Seller's ability to conclude a purchase contract under individually negotiated conditions.
3.3 The Seller is always entitled to ask the Buyer for additional confirmation of the order with a proposal to amend the contractual terms and conditions and/or with additional information (by email, telephone, in writing), depending on the nature of the order (quantity, purchase price).
3.4 The contractual relationship (conclusion of a purchase contract) between the Seller and the Buyer arises when products (tickets) are purchased in person at the box office at the moment of payment. In the case of a purchase via email, the order is accepted upon delivery (email acceptance by the Seller's sales department). In the event of an online purchase, upon confirmation of payment or a reservation sent by the Seller to the Buyer by email.
3.5 The Buyer agrees to the possible use of remote communication means for concluding a purchase contract. The costs incurred by the Buyer in remote communication in connection with the conclusion of the purchase contract (Internet, telephone calls, etc.) shall be borne by the Buyer himself, and these costs do not differ from the basic rate (the Seller does not charge any fees for these services).
4. PRICE AND PAYMENT TERMS
4.1 The Buyer can pay the price of the products (tickets) including VAT according to the purchase contract to the Seller as follows:
a) in cash/by card at the Seller's box office;
b) with a BENEFIT PLUS card;
c) in advance by bank transfer from banks in the Czech Republic;
d) via Švanda Theatre gift vouchers;
e) by bank cards via an online secure payment gateway (online card payment);
f) based on an invoice with an agreed maturity date;
g) via benefit vouchers: PLUXEE GIFT, PLUXEE FLEXI, UNIŠEK, UNIŠEK+, UNIŠEK+ FKSP, CADHOC, EDENRED SPORT&KULTURA, EDENRED MULTI and EDENRED COMPLIMENTS (the Seller does not refund cash on vouchers, and Švanda Theatre gift vouchers cannot be purchased with benefit vouchers).
4.2 Individual ticket payment methods are offered and accepted based on current availability, or depending on the specific product and time of purchase. The Buyer respects the options offered on the website. The information on the Seller's website includes information about the pick-up location and time.
4.3 The selected range of products is available at the Seller's box office for direct purchase by card/cash without prior ordering and payment via the online store. The Buyer acknowledges that these products may not correspond to the range of products offered on the online store.
4.4 Tickets can be reserved in the web interface or by phone for later purchase, no later than 24 hours before the show begins. Reservations are usually no longer possible 1 hour before the performance begins, only direct purchase of tickets at the Seller's box office is permitted.
4.5 The Seller reserves the right to permanently or temporarily prohibit reservations for selected titles, performances and workshops, and to only offer tickets for such performances by direct sale. He also reserves the right to cancel reservations already made if he deems them to be speculative, ineffective and repetitive, thus preventing other viewers from purchasing or reserving tickets. When transferring or donating an E-ticket to someone else, the Buyer is obliged to inform the recipient that in the event of a cancelled performance or change of performance, Švanda Theatre in Smíchov will refund the money directly to the person who purchased the tickets. Other solutions must be approved by both parties.
4.7 In order to minimise damage and ensure trouble-free supply, the Seller reserves the right to deliver the ticket(s) to the Buyer at any time, or to only start providing services after full payment of the total purchase price, especially in cases where the Buyer has ordered products with a total value exceeding CZK 10,000 incl. VAT within one order and/or one day, when the ticket(s) has limited availability for other reasons, when legal or other circumstances lead the Seller to this step, or if the Buyer does not provide additional confirmation of the order. The above procedure applies to invoice payments to an entrepreneur, where the Seller may request advance payment on the basis of an advance invoice prior to delivery of the tickets. The provisions of Section 2119(1) of the Civil Code do not apply here. The Seller limits the number of purchase items in a single sales transaction, usually to a maximum of 6 items, for the same reasons. Orders exceeding 6 items are only allowed on the basis of an individual agreement between the Seller and the Buyer (in the case of tickets, the order must be sent to the Seller's email address obchodni@svandovodivadlo.cz).
4.8 Any discounts on tickets provided by the Seller cannot be combined. Discounts are offered to specific groups of Buyers, and they may also be provided on all products based on limited discounts. For tickets, the type and, in most cases, the amount of the discount are printed on the ticket, and the cashier is authorised to ask the Buyer to provide proof of entitlement to the discount if the discount is tied to proof of entitlement (age, loyalty programme membership, possession of authorisation in the form of an appropriate card, etc.). In the event of justified doubts about the discount and the price of the admission ticket, theatre staff may also use this authorisation when checking tickets upon entry to the hall. In the event of failure to provide proof of entitlement to a discount, the Buyer shall be obliged to pay the difference at the box office, or he will not be let inside.
4.9 If customary in business transactions, or if stipulated by generally binding legal regulations, the Seller shall issue an invoice for payments made under the purchase contract. The Seller is a VAT payer. The Seller shall issue an invoice and send it to the Buyer along with the order. The VAT rate varies depending on the nature of the purchased product, with some products exempt from VAT pursuant to Section 61(e) of Act No. 235/2004 Coll., on Value Added Tax, particularly for tickets.
5. CHANGES TO SHOWS, RETURNING TICKETS
5.1 The consumer acknowledges that the right to withdraw from the contract without a reason only applies to contracts concluded remotely or contracts concluded outside the Seller's business premises.
The consumer acknowledges that in the cases specified in Section 1837 of the Civil Code, he cannot withdraw from the purchase contract in the event of a contract for:
a) leisure time activities, if they are to be performed according to the contract on a certain date or in a certain period (tickets, e-tickets);
b) the delivery of an audio or visual recording or computer programme in a sealed package, if the consumer has opened it;
c) the delivery of digital content not delivered on a tangible medium.
5.2 The consumer may withdraw from the purchase contract if he is not an entrepreneur and in other cases in which withdrawal from the purchase contract is possible. Pursuant to the provisions of Section 1829(1) of the Civil Code, the consumer has the right to withdraw from a purchase contract concluded online within 14 (fourteen) days from the date on which the consumer or a third party designated by him other than the carrier takes over the order, or:
a) the last piece of goods, if the consumer orders multiple pieces of goods within one order that are delivered separately;
b) the last item or part of a delivery of goods consisting of several items or parts, or;
c) the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period.
Notice of withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence.
The consumer may withdraw from the contract by any unequivocal statement made to the Seller. To withdraw from the purchase contract, the consumer may use the sample form provided by the Seller, as set out in the annex to these Terms and Conditions. The consumer can send notice of withdrawal from the purchase contract to the Seller's registered office, or to the Seller's email address listed on the website.
5.3 If the consumer withdraws from the contract, he must send or hand over the goods he received back to the Seller without undue delay, no later than fourteen days from withdrawal from the contract, unless the Seller has offered to collect the goods himself. The period under the previous sentence is maintained if the consumer sends the goods before its expiration.
5.4 If the consumer withdraws from the contract, the Seller shall refund all costs, including delivery costs, received under the contract without undue delay, no later than fourteen days from withdrawal from the contract, in the same manner. The Seller shall only refund the consumer in another way if the consumer has agreed to this and if he does not incur additional costs. If the consumer has chosen a method of delivery other than the cheapest method offered by the Seller, the Seller shall send a refund of the costs of delivery in the amount corresponding to the cheapest method of delivery offered.
5.5 If the consumer withdraws from the purchase contract, the Seller is not obliged to send the consumer a refund before he receives the goods, or before the consumer proves that he has sent the goods back, whichever comes first.
5.6 In the event of withdrawal from the purchase contract, the consumer shall bear the costs associated with returning the goods, even if the goods cannot be returned by regular mail due to their nature.
5.7 If he exercises the right to withdraw from the purchase contract, the consumer must return everything he has acquired under the purchase contract to the Seller. The consumer is liable to the Seller for any reduction in the value of the goods pursuant to Section 1833 of the Civil Code, i.e. for any reduction in the value of the goods that has arisen as a result of handling the goods in a manner other than necessary to learn the nature, properties and functionality of the goods.
5.8 If it is not possible for the consumer to return everything he has acquired under the purchase contract (e.g. the goods have been destroyed or consumed in the meantime), he must compensate the Seller as consideration for what can no longer be returned. The Seller is entitled to offset his claim for this monetary compensation against the refunded purchase price. In this case, the Seller shall only send the consumer a refund in the amount of the reduced purchase price.
Paragraphs 5.9 to 5.11 shall not apply in cases when the consumer exercises his right to withdraw from the contract.
5.9 The Seller does not exchange purchased tickets for any other tickets, regardless of the reason for the requested exchange, within a period of less than 7 days before the event. The Seller does not accept returns of purchased tickets. When making a purchase, the Buyer is obliged to check all the information related to the show (event) for which he is purchasing a ticket — location, date, time, seat location in the hall, visibility from the relevant seat, price, price after applying the discount. Lost tickets are replaced in the form of duplicates upon agreement with the Švanda Theatre sales department.
5.10 Changes to the programme and cast (hereinafter collectively referred to as 'changes to the show') are reserved. In the event of a change to the show, where a substitute show is performed on the same day and at the same time, the provisions of paragraph 5.9 shall apply. In the event of a change in the show, the purchased tickets shall remain valid for the substitute show. In the event of more extensive changes to the programme, the Seller reserves the right to ask the Buyer to collect new tickets at the Seller's box office for technical reasons to ensure the exchange of tickets, without additional fees (if such a situation occurs, the Seller shall publish information regarding the exchange of tickets on his website without undue delay, and will also inform the Buyer via email). If the Buyer is not interested in the substitute show, the situation can be resolved with an individual agreement between the Seller and the Buyer for an alternative solution. In this case, the Seller shall ask the Buyer to send an email to obchodni@svandovodivadlo.cz no later than 14 (fourteen) days from the date of the show.
5.11 If a show is cancelled, the Seller shall send a refund of the admission fee for the cancelled show paid by the Buyer and direct sales viewers, i.e. buyers whose contact details the Seller has access to; along with the notice of cancellation of the show, the option of exchanging the ticket for another one on a different date of the cancelled show in the amount of the admission fee provided by the Seller, or for a gift voucher in the value of the admission fee for the cancelled show, shall also be offered Buyers. If the Buyer does not request any of the services offered under the previous sentence within 7 (seven) days of the Seller's notice of cancellation of the performance, the admission fee will be automatically refunded for tickets purchased online by card or bank transfer. In the case of tickets purchased in person at the box office, the above services can be used within 7 (seven) days of the publication of the cancellation notice on the Seller's website in person at the Seller's box office. In this case, tickets can be returned at the Seller's box office in exchange for a refund of the admission fee.
If a show is cancelled on the day of the event by 4:00 p.m., or no later than three hours before the start of the show, the audience will be contacted by the sales department immediately the following (or nearest business) day with the option of a refund, exchange of the ticket for another date of the cancelled show in the amount of the admission fee provided by the Seller, or for a gift voucher in the amount of the admission fee of the cancelled show. In this specific case, it is not possible to resolve the situation at the box office for operational reasons!
If the Seller cancels multiple shows for reasons beyond the Seller's control (e.g. force majeure, regulations of public authorities, etc.), the procedure for returning or exchanging tickets will be handled according to the Seller's instructions published on the website www.svandovodivadlo.cz within 15 (fifteen) days from the date on which the event occurred that resulted in the cancellation of the show. If the Buyer prefers to let the Seller keep the admission fee instead of receiving a refund to support the Seller's future projects, the Buyer can let the Seller know in an email sent to obchodni@svandovodivadlo.cz and arrange the details of this support further.
6. TRANSPORT AND DELIVERY
6.1 The Seller provides or mediates the following method of delivery and transportation of products:
a) Personal collection at the Seller's point of sale
b) Delivery by electronic means of communication (e-ticket)
6.2 The usual time for delivery of goods to the collection point is within 5 working days after they are collected by the carrier. The Buyer acknowledges that in the event of extraordinary circumstances beyond the Seller's control, this period may be extended.
6.3 Additional rights and obligations of the parties regarding the transport of goods may be regulated by the Seller's special delivery conditions, if issued by the Seller.
6.4 If the Buyer fails to collect the purchased goods within 6 (six) months from the moment of their purchase from the collection point, the goods will be forfeited to the Seller without any compensation to the Buyer, unless the Buyer agrees with the Seller on a different date for collecting the goods via email at pokladna@svandovodivadlo.cz.
7. RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS POLICY
7.1 If the Buyer is not a consumer, the provisions of paragraphs 7.1 to 7.15 of these Terms and Conditions shall not apply to rights arising from defective performance. The rights and obligations of the Seller and the consumer regarding rights arising from defective performance are governed by applicable generally binding regulations (particularly the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
7.2 The Seller is responsible for ensuring that the product is free from defects upon receipt by the consumer. The Seller is responsible for ensuring that when the consumer takes over the product:
a) it corresponds to the agreed description, type and quantity, as well as the quality, functionality, compatibility, interoperability and other agreed properties;
b) it is suitable for the purpose for which the consumer intends to use it and to which the Seller has agreed, and;
c) it is delivered with the agreed accessories and instructions for use, including assembly or installation instructions.
In addition, the Seller is also responsible for ensuring the following:
a) that the item is suitable for the purpose for which an item of this type is usually used, also taking into account the rights of third parties, applicable regulations, technical standards or codes of conduct of the given sector, if there are no technical standards;
b) that the quantity, quality and other properties, including durability, functionality, compatibility and safety of the product, corresponds to the usual properties of items of the same type that the consumer can reasonably expect, also taking into account public statements made by the Seller or another person in the same contractual chain, particularly advertising or labelling, unless the Seller proves that he was not aware of it, that it was modified at least in a comparable way when the purchase contract was concluded, or that it could not have influenced the decision to make the purchase;
c) that the item is delivered with accessories, including packaging, assembly instructions and other instructions for use that the consumer can reasonably expect, and;
d) that the quality or design of the product corresponds to the sample or template that the Seller provided before the purchase contract was concluded.
7.3 The provisions set out in Article 7.2 of the Terms and Conditions shall not apply if the Seller has specifically notified the consumer before concluding the purchase contract that some property of the item is different and the consumer has expressly agreed to this when concluding the purchase contract.
7.4 If the consumer wants to exercise his rights from defective performance with the Seller in person, this is only possible at the Švanda Theatre box office (Štefánikova 57/6, Prague 5). The moment when the Seller receives the defective goods from the consumer shall be considered the moment when the complaint is filed. The consumer is obliged to report the defect without undue delay after it could have been discovered with a timely inspection and sufficient care.
7.5 The consumer is entitled to file a complaint in writing by sending it to the Seller's registered office or email at obchodni@svandovodivadlo.cz. If a complaint is filed in writing or via email, the consumer shall be informed of receipt of the complaint, the method of its handling and its duration no later than within 3 (three) working days. The complaint shall be resolved by the Seller without undue delay, no later than within 30 days from the date of the complaint, unless the consumer and the Seller agree on a longer period. After the period specified in the previous sentence has expired, the consumer may withdraw from the purchase contract or request a reasonable discount.
7.6 The Seller is obliged to issue confirmation of the date and method of handling the complaint, including confirmation of the repair, and its duration, or a written justification for rejecting the complaint.
7.7 Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaints Policy.
7.8 If a defect becomes apparent within one year of receipt, it is assumed that the item was defective upon receipt, unless the nature of the item or defect precludes this. This period shall not run throughout the time for which the consumer cannot use the item if he has rightfully complained about the defect.
7.10 The consumer may complain about a defect that appears on the item within two years of receipt. If the consumer has rightfully complained to the Seller about a defect, the period for complaining about the defect in the item shall not run for the period during which the consumer cannot use the item.
7.11 When purchasing a used item, the consumer is entitled to exercise his right from defective performance within one year of receipt of the goods.
7.12 If the item has a defect, the consumer may request its removal. He may demand delivery of a new item without defects or repair of the item, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other; this shall be assessed with regard to the significance of the defect, the value that the item would have without the defect, and whether the defect can be removed in the other method without significant difficulties for the consumer. The Seller may refuse to remove the defect if it is impossible or unreasonably expensive, especially considering the significance of the defect and the value that the item would have without the defect.
7.13 The Seller shall remove the defect within a reasonable time after it is discovered in a way that does not cause significant inconvenience to the consumer, taking into account the nature of the item and the purpose for which the consumer purchased the item. To eliminate the defect, the Seller shall take over the item at his own expense.
7.14 The consumer may request a reasonable discount or withdraw from the purchase contract if:
a) the Seller refused or failed to remove the defect;
b) the defect keeps recurring;
c) the defect is a material breach of the purchase contract, or;
d) it is clear from the Seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the consumer.
7.15 Anyone with rights arising from defective performance is also entitled to compensation for the costs reasonably incurred in exercising this right. However, if the consumer does not exercise the right to compensation within one month after expiry of the period within which the defect must be reported, the court will not grant the right if the Seller objects that the right to compensation was not exercised in time.
7.16 In order to protect the Buyer's rights, if the Buyer is a legal entity and requests payment of the credit note in cash, the relevant amount will only be transferred to persons authorised to act on behalf of the legal entity in question, i.e. the statutory body or a person with an officially verified power of attorney.
7.17 The Seller bears no responsibility or warranty for the Buyer's perception of the artistic value of the show.
8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1 The Buyer acquires ownership of the product by paying the full purchase price.
8.2 The Seller is not bound by any codes of conduct in relation to the Buyer pursuant to the provisions of Section 1820(1)(n) of the Civil Code.
8.3 For the purposes of consumer protection, Švanda Theatre is defined as an entrepreneur pursuant to Section 420(2) of the Civil Code. Trade licencing inspections are performed by the relevant trade licencing office within its scope of competence. The Office for Personal Data Protection is in charge of supervision of personal data protection. Within a defined scope, the Czech Trade Inspection Authority is in charge of supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
8.4 The Buyer hereby assumes the risk of a change in circumstances pursuant to Section 1765(2) of the Civil Code.
9. CONTACT, PICK-UP AND DELIVERY POINTS
9.1 The Seller provides telephone and email support, assistance with purchasing products and information about them 5 days a week (Mon-Fri) from 9 a.m. to 4 p.m. at obchodni@svandovodivadlo.cz, +420 234 651 293. The Seller reserves the right to restrict operation during emergencies, for operational reasons and during summer seasonal breaks.
9.2 The collection (pick-up) point for tickets ordered online is the Seller's permanent box office during normal operating hours, including evening hours on performance days at Švanda Theatre.
9.3 The Buyer is informed of the delivery of the ordered goods or their readiness for personal collection via email.
9.4 In the event of collection of an order prepaid online, or cash on delivery, the Seller or his contractual partner may ask to see an identification card (identity card, passport) in order to prevent damage and money laundering. If the Buyer fails to present the relevant documents, the Seller or his contractual partner may refuse to release the goods.
9.5 When purchasing products or on other appropriate occasions, the Buyer may be given the Seller's additional contact details (additional telephone numbers, email addresses, etc.), especially when using the 'Klub věrného diváka' (loyalty programme), or if he is an entrepreneur.
10. KLUB VĚRNÉHO DIVÁKA (LOYALTY PROGRAMME)
10.1 The provisions of these Terms and Conditions also apply to tickets purchased within loyalty programmes such as 'Klub věrného diváka', with the exceptions set out in the following provisions of this article.
10. 2 The terms of entry to the 'Klub věrného diváka' (hereinafter referred to as 'Švandivák') are published at https://www.svandovodivadlo.cz/en/sales/viewer
10.3 Changes to the programme and cast of the show are reserved even for tickets purchased by members of the 'Klub věrného diváka'. If tickets were purchased as part of the 'Klub věrného diváka', the normal exchange and refund rules apply as for separately purchased tickets.
10.4 Pursuant to applicable legal provisions and these Terms and Conditions accepted by a member of the 'Klub věrného diváka' when purchasing tickets, the Seller processes the following personal data: name and surname, email address and/or telephone number.
11. VISITOR RULES
The Visitor Rules, which the buyer (hereinafter referred to as the audience member) is obliged to respect in all areas of the theatre, are an integral part of Švanda Theatre's Terms and Conditions. These rules apply to the following buildings: Švanda Theatre, Tvůrčí dům Elišky Peškové. The full Visitor Rules can be found at: https://www.svandovodivadlo.cz/en/about-theater/visitor-rules.
12. FINAL PROVISIONS
12.1 The Terms and Conditions were written in Czech.
12.2 Relationships and any disputes arising from the purchase contract will be resolved exclusively in accordance with Czech law by competent courts of the Czech Republic. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship shall be governed by Czech law.
12.3 The Czech Trade Inspection Authority, registered office at Štěpánská 567/15, 120 00 Prague 2, CRN: 000 20 869 (hereinafter referred to as the 'CTIA'), www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The consumer (Buyer) can file a motion for out-of-court dispute resolution before the CTIA:
a) by filling out the online form at adr.coi.cz;
b) in writing (on a pre-printed form or your own);
c) orally in the protocol at CTIA contact points;
d) by other means (email, fax), which must be subsequently confirmed in writing.
Before proceeding to out-of-court resolution of the dispute, the Seller shall first recommend using his email and telephone support line, or other methods of personal or written communication.
12.4 Purchase contracts are concluded in Czech. If the contract requires translation for the Buyer's needs, in the event of a dispute over interpretation of terms, the interpretation of the contract in Czech shall prevail.
12.5 The Terms and Conditions, including their parts, are valid and effective from 10 December 2025, and they cancel the previous version of the Terms and Conditions, including their parts. The contents of the purchase contract are determined by the version of the Terms and Conditions when the purchase contract was concluded.
12.6 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision that is as close as possible in meaning to the invalid provision. The invalidity or ineffectiveness of one provision shall be without prejudice to the validity of the other provisions. Changes and amendments to the purchase contract or Terms and Conditions must be made in writing.
12.7 Emergency measures: When you visit the theatre, you must comply with current emergency and protective measures of the Czech government and individual ministries, if they are in force on the day of your visit.
In Prague on 10 December 2025
Shoah
Rags, Bones, Skins
A Girl on a Trampoline
